Fulfillment Policy

---

Effective Date: 1/1/2025

At Rogue Bookkeepers, we are committed to delivering high-quality virtual bookkeeping and payroll services with transparency and reliability. This Fulfillment Policy outlines the terms of service delivery for clients who engage our services through ACH or card-based payments. All payments for services rendered will be in USD.

1. Service Delivery Timeline

Upon successful payment, clients will receive confirmation via email within 24 hours. The delivery of our bookkeeping services begins as follows:

• Initial Onboarding: Starts when we receive all required client documentation and access (e.g., bank statements, accounting software invitation, third-party bank logins, prior reports).
• Ongoing Services: Monthly service deliverables (such as categorization, reconciliations, reporting, etc.) will follow the agreed service schedule outlined in the service contract.

2. Method of Delivery

All services are delivered virtually through secure cloud-based platforms (e.g., TaxDome, QuickBooks Online, Gusto, or other tools) and via email or the TaxDome client portal. No physical goods will be shipped.

3. Client Responsibilities

To ensure timely fulfillment, clients must provide all requested documentation and access promptly. Delays in providing necessary information may delay service delivery.

4. Refunds and Disputes

We strive for full client satisfaction. If you are dissatisfied with any aspect of our service:

• Refunds are evaluated on a case-by-case basis and may be granted for services not rendered or due to errors on our part. 
• Refunds will not be issued for completed services under any circumstance.

For chargebacks or card disputes, please contact us directly first—we aim to resolve all concerns amicably and promptly.

5. Cancellation of Services

Clients may cancel recurring services with at least 7 days' written notice before the next billing cycle. Cancellations made after work has started for the current billing cycle may not be eligible for a refund.

6. Payment Privacy Policy

We take your payment security seriously. We use Stripe, integrated through TaxDome, to securely process all payments. This system is fully PCI-DSS compliant, ensuring your payment information is protected according to the highest industry standards.

7. Contact Us

If you have questions regarding this Fulfillment Policy, please contact:

Rogue Bookkeepers

Email: support@roguebk.com

Phone: (541) 622-3411